TERMS & CONDITIONS
Entry to the performance site constitutes an agreement to the terms and conditions outlined below.
COVID Notice: Although efforts have been made to reduce or eliminate contact within the event, these efforts and social distancing may not prevent virus spread. No guarantees can be made that attendees will follow rules or guidelines. By attending, attendees voluntarily assume all risks related to exposure to COVID-19, and waive all claims against Puppy Pals Show and associated parties for any illness or injury arising out of the event. Puppy Pals Show and associated parties assume no risk, responsibility or liability for infections that may arise as a result of attendance at the event.
Puppy Pals Show has taken every reasonable precaution to ensure the safety and security of patrons attending performances and will continue to provide the highest quality of customer care is made when dealing with customer related issues.
* Puppy Pals Show shall not be held liable for injury, death, damage, loss, accident, delays or irregularity which may be occurred by either persons or defect in any venue or facilities used by the circus. We do not accept liability for additional expenses or inconveniences caused directly or indirectly by events which are beyond our control or are not preventable by reasonable diligence on our part including but not limited to war, civil disturbance, fire, floods, severe weather, acts of God, acts of government or any other authorities, accidents to or failure of machinery or equipment.
* Due to international copyright law, the use of video recordings or professional photography is strictly prohibited (phone cameras are permitted).
* Puppy Pals Show is not responsible for issues arising at the performance to the behavior of other patrons. (Puppy Pals Show will do its best to resolve issues as best as reasonably possible).
* All sales are final. Cancellation of an order is not permitted after the order is processed.
* All prices are listed in US dollars (USD).
* Children’s pricing is from 3 years to 12 years inclusive.
* Discount tickets, give away tickets, and any other ticket offers are non-refundable, and the resale is strictly prohibited.
* In the case of a resold ticket, Puppy Pals Show reserves the right to refuse entry or refund. The bearer of the ticket may also be denied entry to the performance.
* Puppy Pals Show and any event personnel reserve the right to cancel performances, change show details (pricing, location, venue, capacity, cast, showtimes & date) and refuse entry to any ticket holder at any time without notice.
* In the event of a cancelled performance, refunds will be issued to people who have purchased tickets through “Strawhouse Ticketing”. They will be issued using the email address provided at the time of purchase. Please allow 5-7 working days for the bank processing.
* If a performance is cancelled moments before or during a performance, tickets may be used at any subsequent scheduled performance. (please present ticket voucher for proof of sale).
* Acts are subject to change and “Puppy Pals Show” reserves the right to alter the content of the show at any time without notice. This is not grounds for a refund.
* A convenience fee will be charged and will appear on your merchant credit card along with your order charges. The total amount is shown at checkout. By agreeing to these terms, you signify that you have understood and accepted to this Convenience fee. In most situations, a Convenience fee is always added to the price of the ticket. We make every effort to keep this Convenience charge as low as possible. This fee covers some overhead costs. Fees are never refundable.
* By participating in any “Puppy Pals Show” activity on Facebook or any other social media sites, you agree to do so in a respectful manner. “Puppy Pals Show” reserves the right to remove any content that is deemed defamatory, offensive or a conflict of interest. “Puppy Pals Show” reserves the right to remove irrelevant content deemed to consist of spam. “Puppy Pals Show” also reserves the right to block individuals at any time or who repeatedly ignore the guidelines without further notice.
* All merchandise is non-refundable, and there are no exchanges or upgrades.
* Special lighting effects may be used during Puppy Pals Show performance, such as but not limited to strobes, lasers or smoke effects.
* All Sales are final. No refunds except in the case of a show cancellation.
FULFILLMENT: After you make your purchase you will receive 2 emails. 1. Receipt for Payment and 2. Ticket Voucher with barcode for scanning. If you do not see anything in your inbox, please check your spam folder. Ticket Vouchers do not need to be printed. Please show the barcode at the gate for scanning and admittance.